Privacy Policy

At Amelia Moss, we take the privacy of all visitors to our site very seriously. This policy details the steps we have taken to secure any information you choose to disclose to us. Together with our Terms and conditions, these help form a contract between yourselves, the visitor and us, Amelia Moss.
In addition, this policy describes the use of cookies on this Website.

This policy covers all data that is shared by a visitor with us whether directly via www.ameliamoss.co.uk or via email. Occasionally, changes in law or circumstances may require us to update this policy. These changes will be made within the content of this policy and not added as an appendix. Since we are not required to keep users notified of changes to this policy, we suggest you re-review this page from time to time.

What information do we collect?

In order that you have a pleasant and efficient experience when visiting our site, we may collect and process the following information about you:

  • When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, email address and credit or debit card information.
  • When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
  • Details of your visits to our Website and the resources that you access including, but not limited to, traffic data, location data, weblog statistics and other communication data.
  • Information that you provide by filling in forms on our Website, such as when you subscribe to receive information such as a promotions we may be running or contact us via the contact us page.
  • Information provided to us when you communicate with us for any reason.
How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@ameliamoss.com or mailing us at: Suite 2 | The Business Development Centre | Eanam Wharf | Blackburn | Lancashire | BB1 5BL

How do we use cookies

Cookies are simple text files which are downloaded to your device when you visit a website for the first time. The website will retrieve these cookies each time you visit, so it can recognize you, remember your preferences, provide you with a more secure online experience and making your interaction with frequently-visited sites smoother. All cookies are downloaded automatically to your devices hard drive.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular areas of our Website.

At Amelia Moss, we only use cookies to help us to improve our Website and the service that we provide to you. To achieve this we may occasionally gather information about your computer and browser for our services, and to provide us with valuable statistical information regarding the use of our Website.

None of this information will not identify you personally, it is statistical data about our visitors and their use of our site. This statistical data does not contain any personal details whatsoever. It is purely statistical data, which we subsequently analyse to see how visitors interact with our Website so that we can continue to develop and improve it.
For more information on cookies you can read the guidance at www.aboutcookies.org.

How do we use your information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

  • To meet our contractual commitments to you.
  • To notify you about any changes to our Website, including changes to our products or service which may affect you.
  • To provide you with information you have requested from us relating to our products or services. We may also provide information on other products which we feel may be of interest to you if you have consented to receive such information.
  • If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you. Should you wish not to receive such information we will provide a link within the email or an address to write to to stop receiving future communication. We will also ensure that the information we send you is relevant and hopefully welcome.
  • We will ensure you only receive information from us and not third parties. We may occasionally use your data, or permit selected third parties to use your data, so that so that we can use it to improve the service we offer you. The information we share will not disclose private identifiable details we hold about you and will only constitute aggregate statistical information about our visitors such as your area of residence or age group.
  • If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and only by those means you provided consent for.
  • If you do not want us to use your data for ourselves or third parties you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
What payment information do we keep?

If you choose a direct payment gateway to complete your purchase, then Amelia Moss stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to strict standards to help ensure the secure handling of credit card information by our store and its service providers.

How do we store your personal data

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

The data that you provide to us is stored on our secure servers. Details relating to any transactions entered into via our site will be encrypted to ensure its safety. There may be some information which is stored on paper. Access to this information will be restricted to relevant parties only and is stored only to respond to information you have requested or to fulfill any orders you have placed.

Please also note the following with regards to how we store you personal data:

  • We may transfer data that we collect from you to server locations outside of the European Economic area for processing and storing. In addition, it may be processed by staff operating outside the European Economic area who work for us or for one of our suppliers. For example, such staff may be engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this privacy policy.
  • Due to the nature of the internet, the transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and the transmission of such data is entirely at your own risk. Where you have chosen a password to access certain areas of our site, you are responsible for keeping this password confidential. We encourage you to always use best practices when browsing or submitting information over the internet.
Disclosing your information

Where applicable and if necessary, we may disclose your personal information to any member of our group. This includes our subsidiaries, our holding company and its other subsidiaries.

We may also disclose your personal information to third parties when necessary:

  • For payment processing and verification and order fulfillment and delivery.
  • Where we sell any or all of our business and/or our assets to a third party.
  • Where we are legally required to disclose your information.
  • To assist fraud protection and minimise credit risk.
  • If you violate our Terms and Conditions.
Third party links and services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Age of Consent

By using this site, you represent that you are at least the age of majority in your country, state or province of residence, or that you are the age of majority in your country, state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Access to information & the Data Protection Act (1988)

The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to a small fee which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.
If you wish to have any information we have stored about you amended or removed, please contact us as instructed below.

How to Contact us

We welcome any queries, comments or requests you may have regarding this policy. Please do not hesitate to contact us at info@ameliamoss.com.
If you would prefer to write to us then our contact address is:
Suite 2 | The Business Development Centre | Eanam Wharf | Blackburn | Lancashire | BB1 5BL